Bosses, Check Your Political Bias When Hiring
Companies with greater uniformity may not do as well.
Bosses, Check Your Political Bias When HiringWhen trying to please a customer, tread carefully. The level of service you provide today will impact the level your customer will want tomorrow. If you set expectations too high and can’t deliver the next time, you will create an unhappy customer.
Chicago Booth Professor Dan Adelman and Adam Mersereau of the University of North Carolina developed this model to help optimize decision-making when you have more demand than supply, and have multiple customers to manage. Just as people can use spreadsheet models to decide how much capital to allocate to one investment or another, they can use this model to understand how best to allocate limited resources to relationships. The model does this by encoding behaviors that people understand and perform intuitively.
Companies with greater uniformity may not do as well.
Bosses, Check Your Political Bias When HiringThe most influential rating system rests on some faulty calculations, affecting millions of people and billions of dollars.
Hospital Ratings Are Deeply Flawed. Can They Be Fixed?Chicago Booth’s John Paul Rollert considers whether contemporary companies can combine behavioral insights with enormous amounts of data to more effectively guide the actions of their labor forces.
Will App-Based Employment Make Workers Easier to Manipulate?Your Privacy
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