Don’t get run over by your customers
What L.L.Bean’s experience reveals about the ethics of customer service
The latest
The Big Question: How should you manage change?
Change is necessary for virtually every organization, and yet also often painful for the people involved. So how can effective leaders identify and facilitate productive change?
The best salespeople don’t make the best managers
Data from sales organizations support the fundamental idea behind the Peter Principle.
Single women downplay career goals and salary expectations
Single women routinely downplay their career goals and subdue their assertiveness in hopes of better romantic opportunities.
CBR Briefing #7
Latest from the Magazine
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Are you ready for personalized pricing?
Companies are figuring out what individual customers will pay—and charging accordingly.
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How poverty changes your mind-set
Understanding psychology may be key to addressing the problem
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Why hasn’t technology sped up productivity?
Slow productivity growth is costly. There’s cause for hope.
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Not all ‘pump and dump’ investors are gullible
Research explores who actually invests in pump-and-dump schemes
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Why it’s so hard to simplify the tax code
How complicated tax laws undermine efforts to create a fair, growing economy
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Are Google and Facebook monopolies?
Chicago Booth’s Luigi Zingales and George Mason University’s Tyler Cowen discuss the market power wielded by digital platforms, and how to promote competition